L O A D I N G

Privacy Policy

Privacy Policy

Effective Date: 01-12-2024

Diamond eSports (“Company,” “we,” “our,” or “us”) operates the website www.diamondesports.in (the “Website”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with our services, including organizing BGMI tournaments, giveaways, and other related activities (“Services”).

By accessing or using our Website and Services, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our Website or Services.

1. Information We Collect

1.1 Personal Information

  • Registration Details: Name, email address, phone number, and other details required to create an account.
  • Payment Information: Details related to entry fees or refunds processed through your wallet.

1.2 Technical Information

  • Device Details: Device type (mobile), operating system, and unique device identifiers.
  • Usage Data: IP address, browser type, access times, and pages viewed.

1.3 Communication Information

  • Contact Details: When you reach out via WhatsApp (+91 8401919444) or email (contact@diamondesports.in), we may store your contact details and any messages exchanged.

2. How We Use Your Information

  • Account Management: To create, maintain, and manage your account.
  • Tournament Management: To process registrations, communicate match details (Room ID & Password), and manage tournament participation.
  • Refund Processing: To process automatic refunds if a match is canceled by us or the sponsor.
  • Compliance & Security: To monitor for rule violations, fraud, and unauthorized activities.
  • Customer Support: To address your queries or issues through WhatsApp or email.
  • Promotions & Sponsorships: To arrange giveaways or sponsor opportunities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in providing services such as payment processing and website maintenance.
  • Legal Compliance: If required to comply with applicable laws, regulations, or legal processes.
  • Rule Violations: If you violate game rules or terms, your information may be used to enforce consequences, including account termination.

4. Security Measures

We implement industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure. By using our Website and Services, you acknowledge and accept this risk.

5. Refund Policy

  • Automatic Refunds: Refunds are processed automatically to your wallet if a match is canceled by us or the sponsor.
  • No Refunds: Refunds are not provided if you fail to join the match on time, share Room ID & Password, or violate any rules.

6. User Responsibilities

  • Do not share your Room ID & Password with unauthorized users.
  • Ensure timely participation in matches.
  • Use only mobile devices to join matches; emulators and hacks are strictly prohibited.
  • Follow all tournament rules, including refraining from griefing, teaming, or changing positions after joining a custom room.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, update, or delete your personal information.
  • Withdraw consent to the processing of your information.
  • Contact us for clarification regarding this Privacy Policy.

To exercise these rights, please email us at contact@diamondesports.in.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about how we handle your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: